FAQs

Why is the first service more expensive?

If your lawn is overgrown on your first mowing service, it may take the team 2-3 times longer to mow the grass. This first cut will be more expensive to establish defined edges and the proper grass length, but after that, your pricing will be in line with the usual rates.

How often do you bill? How do I pay?

We bill your account soon after a service is completed. The balance is then immediately charged to your saved credit card the next business day. We take all major credit and debit cards, and a credit card on file is required for service.

Does somebody need to be home during the service?

When your lawn is serviced, no one needs to be home. All we require is access to all grass areas on your property.

What if I’m not happy with the service?

All of our services come with a money-back guarantee. If you are dissatisfied with a service completed on your property, please notify us as soon as possible.  If you notify us within 24 hours of the service, we will send the crew back to address any acceptable service faults without further expenses. Otherwise, the work will be considered satisfactory.

What if my lawn didn’t get mowed on the scheduled day?

We strive to never miss a scheduled cut, unless there is a rain delay or other unforeseen circumstances. We will always be out the next day if there is a delay, and communicate any schedule changes with you. If you check your lawn and don't believe someone has been there, please call us within 48 hours of your scheduled cut so we can investigate and rectify the problem right away.

What happens if it rains or you get delayed?

The most typical reason for any mowing delays is rain. Depending on the upcoming forecasts, we do our best to work through light to medium levels of rain when it is safe. We will always be out the next day if we are behind for whatever reason. Due to delays, we never skip properties or leave work unfinished.

Rain delays & holidays.

Note, we do not operate during the Federal Holidays.  We mow in light rain or after the rains subsides. We mow when it's raining lightly or when the rain stops. You can decide whether it's too wet to mow on rainy days. If you want to skip a mow, you must phone or email us ahead of time, not when we arrive; otherwise, you will be charged a travel fee. Your next mow will be on your next planned day if you miss a service. If it rains excessively throughout the day, we will usually be there the next day if weather permitting. If it rains any day in the week leading up to your mow day, we may have to move your mow day forward one day to get back on track. We will not skip or miss a service day unless you want it, and if we do, we will contact you to explain why we were unable to make it out on your planned mow day.

Why do you mow when the lawn is wet?

Our clients expect us to mow their grass on time as a professional lawn care service. This necessitates us making sound judgments about when to mow. During the months when your grass is actively growing, it is preferable for us to come out and mow the lawn wet rather than skipping the lawn and risking it lasting weeks without a trim. It's possible that ruts will form in your grass if it's damp when you mow it. Almost all of these ruts are temporary and will disappear when the lawn dries down. If your lawn becomes too wet to mow on your planned day, please notify us immediately and we will gladly suspend your service. We do our best to make the best option for our clients, but due to the subjective nature of this type of circumstance, getting it right every time for each client's preferences might be difficult.

Service Days.

We work from Monday through Friday. If necessary, Saturdays will be used to make up for any rain delays. On certain days, we will be in select neighborhoods, and we will provide you a specific service day for your lawn. Every week, we make every attempt to stick to the same route. Because a variety of circumstances can influence our schedule, we cannot promise an exact time or time range on any given service day.

Schedule changes and skips.

If you need to reschedule, cancel, or skip a service for any reason, please call or email us at info@greenbeardlawncare.com at least 24 hours in advance. Your service will be picked up on the next scheduled service date for your yard after a skip. 

Service cancelations.

No same-day cancellations, reschedules, or skips are accepted with our regular service packages. Neither side is obligated to continue service, and you have the right to terminate at any time. We hope you will stay with us for the entire season, and we pledge to do everything we can to retain your business.

Is there a minimum number of mowing services required?

We provide two different mowing frequencies, depending on how busy our schedules are: weekly mowing and every two weeks (bi-weekly) mowing. With all of our services, there is no minimum number of mows or contracts. While we do not provide one-time mowing service, we also do not have a minimum number of mows required.

Can I choose my mow day?

We make every effort to accommodate each client's preferred mow day; unfortunately, the day we mow your lawn each week is usually determined by your property's zip code. Normally, we visit each neighborhood several times every week, although this is not always the case.

Bi-weekly Services

Although bi-weekly services are available, we do not encourage them, especially during the faster-growing part of the season (April-July). Due to a variety of factors, such as watering intervals, fertilizer regimens, and so on, the development of your yard may differ.  Thatch build-up, grass clumps, excessive grass clippings, grass lines or ridges that appear to have been skipped while mowing, and the appearance of an uneven cut in the yard can all be caused by bi-weekly servicing. Unfortunately, unlike with our weekly services, we will not be able to send personnel back to address these issues or guarantee these services.

Property Damage

Please call us promptly, within 7 days, if our staff has damaged any property, so we can make a fast expert repairs at our expense (if we are unable to repair the problem professionally, we will make plans to hire someone who is qualified).

Yard Access

For the entire day of your regularly scheduled servicing, your gate must remain unlocked. If you don't want to unlock your gate, we recommend using combination locks and giving us the password or combination. We're sorry, but we can't send our staff back or give you any credit for not mowing inside a locked fenced-in area.

Pets & Yard Debris

We appreciate it if you could let us know if you have any outdoor pets so that the staff are aware of them. Although our personnel will make every attempt to prevent your pet from slipping through the gate, we cannot promise that your pet will not escape from your yard. On your scheduled service days, please keep your pet inside. The day before we mow, please pick up all pet droppings, toys, large bones, and other debris. Objects like these in your yard might be dangerous to our staff and others if they are hit by a lawn mower. Serious damage to your property, our equipment, or our crew is possible.